For over 50 years, Des Kelly Interiors has been the source for quality furniture, wood
and vinyl flooring, rugs, carpets and beds. With 13 branches located throughout
Dublin, Meath and Kildare, the company focuses on customer service as well as
selling products that support local and Irish businesses.
Part of their service is delivery and pickup, so Des Kelly’s drivers play a large
role in ensuring customer satisfaction. With 38 vehicles on the road, those
trips demand organisation. To help on that end, the company turned to the
Fleetmatics GPS Fleet Tracking System.
The Fleetmatics system provides the user with the ability to view the location
of all the vehicles in a fleet in real time from a centralised, web-based interface,
along with such key information as speed, mileage, start-up and shut-down,
and much more. These tools are designed to help businesses reduce operating
expenses and increase productivity.
Since implementing the Fleetmatics system in June of 2008, Des Kelly Interiors
has seen a major improvement in key areas, says operations director Alan
Toomey. “Our drivers are more accountable now. They have reduced their
speeds and idle times, and improved their routing to be more efficient.”
Because Toomey can check Fleetmatics for the location of any of the
company’s vehicles at any time, day or night, there is no longer any
unauthorised after-hours vehicle use. “The guys take their vehicles home, and
we’ve always allowed them some personal use, within reason,” says Toomey.
“Now, they will phone and ask – prior to using the vehicle –
to make sure it’s okay. They even ring the office if they’ve
finished a job early to see if there are more jobs to
do, and that increases our productivity.”
Those improvements have also shown on
the company’s bottom line. For example,
the Hours Worked Report provides a
summary of the actual hours worked
for each vehicle and can be used as
an electronic timesheet. With such
data as actual start and finish times,
hours worked and days worked, Toomey can record accurate work hours, improve back office efficiencies and eliminate payroll discrepancies.
“We know that they’re accurate,” he says.
Addition to improved fuel consumption fleet-wide, Toomey has also noticed that his drivers have modified their
driving behavior, resulting in a reduced number of speeding tickets, which has certainly saved the company
These enhancements have certainly been reflected in Des Kelly’s customer service, and Toomey adds that
working with Fleetmatics’ customer service department has been “great. We’ve been very, very pleased with
the entire Fleetmatics experience.”