• understanding your customer

    5 tips to help you understand your customers

    Posted by Andy Mead

    Determining your customers’ needs is the top priority for any business, but that doesn’t mean it’s an easy thing to do. Each of your customers’ specific requirements will be slightly different so how do you find the perfect balance to please them all? Unfortunately, there is ...

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  • 4 ways to go the extra mile for your customers

    Posted by Andrew Mead

    It is no secret that customer service is of utmost importance for business success. Your customers are essentially the reason your business exists, and, therefore, it is vital they have a high opinion of your organisation.  It doesn’t take a genius to work out that if you treat your cust...

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  • 3 tips for top-notch customer service

    Posted by Andrew Mead

    A key to success for any business is, of course, to attract more customers, what mustn’t be overlooked, however, is the importance of retaining the ones you already have.  Whether it is a driver, a call-centre operative, account manager or receptionist, every one of your employees should...

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  • 4 ways to use customer feedback to your advantage

    Posted by Andrew Mead

    Customer feedback is essential for company development, and there are arguably no better ways to find out what needs fixing (if anything) with regards to your business. However you choose to gather it, whether through surveys, social listening or customer feedback forms, the insight it provides can ...

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  • customer service

    3 ways vehicle tracking can help to improve customer service

    Posted by Andrew Mead

    When thinking of fleet management, it’s easy to visualise it as simply dots on a map. But tracking your drivers’ whereabouts is only one small part of what a fleet tracking solution can help you to achieve. Here are three more ways vehicle tracking can help you to boost your performance,...

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  • Resolving a negative customer interaction in five easy steps

    Posted by Andrew Mead

    It’s been said that, on average, a dissatisfied customer tells twice as many people about their experience with your company as a satisfied one . It is vital then that you and your staff are proactive in following up on any negative customer interactions before your unhappy customer has a chan...

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