Integrated Communications

Integrated Communications
Co. Carlow
www.icltd.ie
133 Vehicles

Improved Response Time

Established in Ireland in 1994, Integrated Communications (ICL) has developed a wide range of services to both the commercial and domestic markets. They are one of the nation's leading telecommunication solution providers, built from enthusiastic and experienced personnel.

The Challenges

After 15 years in business and despite using the most up to date technology previously available, ICL still faced considerable challenges associated with running and managing a large fleet of vehicles. Response time was critical and customer service was everything. Improvements here would transfer into real savings for the company.

The Benefits

ICL implemented FleetMatics vehicle tracking system in 2005 for its growing fleet of 120 vehicles. Access to real time information meant ICL could direct its fleet of engineers quickly and efficiently at a moments notice. Out-of-hours work could be confirmed and historical reporting confirmed time on site and helped improve productivity.

The Savings

“We have been using the FleetMatics fleet tracking software for six years now. This has resulted in more efficient engineers, more jobs per day, reduced communication costs, and improved response times.”
- Mick Kelly, Managing Director